Troubleshooting Tech Problems

Questions/steps to take if you are having issues with technology or your device:

  1. Did you try restarting the app?
  2. Did you try restarting your device?
  3. Have you checked for updates on the app?
  4. Have you checked for updates on your device?
  5. Are you the only one experiencing this problem?
  6. When did you first notice the problem?
  7. What kind of device are you using?
  8. Have you tried using a different device or browser?
  9. Are you seeing any error messages or codes?
  10. Is there anything else you’ve noticed that might be related to the issue?
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